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General Questions

  • Operating hours and locations?
    • All stores are open from 10am-9pm Monday to Saturday. CLOSED SUNDAY
  • Do you have parking available at your location?
    • Yes
  • How can I contact your store for further questions?
    • Alamo - 956-601-1220
    • Harlingen - 956-622-3570
    • Pharr - 956-510-8300
    • Mcallen - Coming Soon

Product Selection

  • Do you offer a wide selection of wines, beers, and spirits?
    • Yes, you can call in advance if you are looking for something in particular.
  • Can I request a special or rare item?
    • Yes, ( a deposit is required)
  • Do you carry local or craft beverages?
    • Yes
  • Are there any vegan or organic alcohol options available?
    • Yes
  • How do I find out if a specific brand or type of alcohol is in stock?
    • Call your nearest location or visit our website.

Ordering and Payment

  • Can I place an order online?
    • Yes, through our website, Doordash, UberEats, or Favor.
  • What payment methods do you accept?
    • Card, Cash, Apple pay, CashApp, Afterpay.
  • Is it possible to reserve a product and pick it up later?
    • On select products, call the nearest store.
  • Do you offer discounts or loyalty programs?
    • Military discount, first Responders, Teacher, and we have a loyalty program, JOIN TODAY.
  • How do I cancel or modify an existing order?
    • By calling the store the order was placed from.

Delivery and Pick Up

  • Do you provide home delivery services?
    • Yes, Home, Office, Hotel, Etc.
  • What are the delivery fees and how are they calculated?
    • based on a mile radius from the store.
  • How long does a delivery take?
    • Less than an hour.
  • Is there a minimum order amount for delivery?
    • No
  • What is the process for curbside pickup?
    • You can order online and request curbside, or order through the phone. When you arrive call the store and we will bring it to you.

Returns and Refunds:

  • What is your return policy?
    • Same day return policy with un opened items.
  • Can I return an open bottle of wine or spirits?
    • No
  • How do I request a refund for an online order?
    • If an item or order is canceled the amount will be refunded to the card within 3-5 business days.
  • What should I do if my order is incorrect or damaged upon delivery?
    • Please inspect items upon arrival, If any products are damaged they will be replaced, please call the store it was ordered from. THIS DOES NOT APPLY TO DOORDASH, UBEREATS, OR FAVOR ORDERS.

Additional Services

  • Do you offer tasting events or classes?
    • Yes , weekly tastings are available, please follow us on social media for weekly information on tastings.
  • Can you help me choose a wine for a special occasion?
    • Of course, our team is knowledgeable to help customers make the best choice.
  • Do you offer gift wrapping or special packaging for gifts?
    • We offer gift bags and boxes for additional cost in store.
  • Can I purchase gift cards online?
    • No
  • Do provide recommendations for food pairings with wines and spirits?
    • Yes , in store, our team is very knowledgeable with our items and can help in any way possible.

Party Packages

  • What is included in you party packaging service?
    • Easy ordering, personal invoice specialist , delivery is available.
  • How far in advance do I need to book your services ?
    • 2 weeks in advance.
  • Are your party packages customizable?
    • Yes
  • Do you offer party packages for specific themes or occasions?
    • Yes
  • What age groups are your party packages suitable for?
    • 21 and older.
  • Do you offer delivery for your party packages? If so, what is the fee?
    • Yes, fees vary.

Booking and Payment

  • How do I book a party package?
    • Fill out a form in our "party section"
  • What payment methods do you accept?
    • Cash, Card,
  • Is a deposit required to secure a booking?
    • Yes
  • Can I change or cancel my booking? What are the conditions?
    • 3 weeks in advance.